User Experience CoP

The UX Community of Practice facilitates the sharing of good practice for libraries within Academic Libraries North who are involved with or have an interest in User Experience UX within their institution.

Definitions of UX

User Experience or UX refers to all the aspects of how people use an interactive product: the way it feels in their hands, how well they understand how it works, how they feel about it while they’re using it, how well it serves their purposes, and how well it fits into the entire context in which they are using it. [Alben, 1996]

Terms of Reference

Remit of the group

  • To share best practice, knowledge and experience, which will be achieved via
    • The ALN UX JISCMail group
    • Face to face meetings to be held at least three times a year, hosted and chaired online 
    • Teams area ALN UX CoP through which members can share documents
  • To explore, share and learn UX techniques which would enhance the library experience for users and customers using a shared learning approach
  • To act as an advisory group ALN projects on UX, as required
  • To share expertise from other relevant groups e.g. UXLibs
  • To publicise the work and expertise of the group at a national level

Membership: individuals from libraries within ALN who are involved with or have an interest in User Experience UX within their institution and who are responsible for reporting back on activities of the group. The group aims to create a supportive atmosphere underpinned by honesty, trust and confidentiality with the ethos of “No question is too stupid”.

The Group is open to individuals from a range of backgrounds including discovery interfaces, customer services, faculty librarians etc.

Chair: Alison Sharman Academic Librarian University of Huddersfield; Vice Chair: Kathryn Sullivan Discovery Manager the University of Manchester