Exploring Spaces & Services: exploring use of libraries through UX & customer journeys (hosted online by EHU & Northumbria)

To book your place at the event click here

About this event

Date: Monday 12th December 2022
Time: 2.00 - 4.00pm

This event will be useful to anyone with an interest, at any level, in the development of library services and spaces.

The programme so far includes:

  • a presentation from Jenny Foster, Edge Hill University titled Changing Spaces: reviewing spaces within the context of changing needs and blended learning
  • an opportunity to make your own customer/user journey map and explore different approaches to this key UX research technique facilitated by Kathryn Conway, Northumbria University Library
  • an update on the work of the ALN UX Community of Practice, from Alison Sharman, co-chair of the CoP

There will also be time for discussions on your experiences so be prepared to share what's happening at your institution.

If you feel you have an experience to share at the event, please contact Nicky and Andy in the first instance - academiclibrariesnorth@sconul.ac.uk.