Enabling Group

The Enabling Group formed to facilitate a sharing of good practice for library staff who support disabled customers.

Definition of ‘enabling’:

  • To enable equal access to information & resources for disabled customers.


  • Staff with responsibilities for/interest in disabled customers of the libraries within the Northern Collaboration.

Terms of reference:

  • To share best practice, knowledge & experience, which will be achieved via the Enabling JISCMail group
  • Face to face meetings to be held at least once a year, hosted & chaired by member libraries on rotation
  • To explore new initiatives which would enhance the library experience of disabled customers
  • To act as an advisory group for Northern Collaboration projects on accessibility issues, as required


Enabling Group Benchmarking Survey

In January 2020 The Northern Collaboration Enabling Group carried out an extensive benchmarking survey among our member institutions, covering a wide range of elements involved in inclusive library support. 

The completed surveys contain several examples of good practice and a number of common themes and trends in inclusive library support also emerge.  

A PDF version of the Benchmarking Survey Report is available for download; if you would like more information about the survey or to access a copy of the full data, please contact the group co-chairs, Paul Conway or Katherine Coussement.

Chairs: Katherine Coussement and Paul Conway