UX Methodologies

The first is stage in the journey is to collect data on your users.  Here are some UX methodologies that you can use to get information on how your users are using your library, their experience of your service and any ideas they might have for improvement.  It is worth using at least one method to give you a more holistic picture. 


A day in the life of

Behavioural observation

Card Sort (open and closed)

Cognitive mapping

Directed storytelling

Love letters and break up letters


Photo studies

Retrospective process interviews

Semi-structured interviews

Touchstone tours

Usability testing

User journey mapping

UX data collection methods matrix



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